Privacy Policy
At Incord, we respect your privacy and are committed to protecting your data. This policy explains how we collect, use, and safeguard your information.
Last updated: May 2026
1.Information We Collect
Information You Provide
- Account details, name, work email, and company
- API keys you generate
- Billing information, handled by our payment processor
- Messages you send to support
Automatically Collected
- API request metadata, endpoints called, timestamps, and latency
- Usage volume for metering and billing
- IP address, device, and browser for the dashboard
- Cookies used only to keep you signed in
What We Don't Collect
We never sell personal data, and we don't retain the content of the public-data queries you run beyond what's needed to serve and meter the request.
2.How We Use Your Information
- Provide, authenticate, and maintain the API
- Meter usage and process billing
- Improve retrieval relevance, ranking, and reliability
- Detect abuse and secure the network
- Send essential service and account notices
3.How We Share Your Information
- Subprocessors (cloud hosting, payments, analytics) under contract and only as needed
- When required by law or to protect the service
- Never sold to advertisers or data brokers
Node operators in the network only ever see signed, content-hashed facts, never your account details or query payloads beyond what is required to serve a request.
4.Data Security
- Encryption in transit (TLS) and at rest
- ed25519-signed, tamper-evident records validated by consensus
- Scoped API keys you can rotate or revoke at any time
- Least-privilege access and audited controls (SOC 2 / ISO aligned)
5.Your Rights & Choices
- Access, correct, export, or delete your account data
- Rotate or revoke API keys instantly
- Opt out of non-essential email
- Exercise your GDPR / CCPA rights by emailing privacy@incord.ai
6.International Data Transfers
Because Incord runs as a distributed network, data may be processed in the regions where our nodes operate. We rely on standard contractual clauses for cross-border transfers.
7.Children's Privacy
Incord is a developer product not directed to anyone under 16, and we do not knowingly collect their information.
8.Changes to This Policy
We may update this policy and will revise the date above. We'll notify you of material changes before they take effect.
9.Contact Us
Privacy questions: privacy@incord.ai · Support: support@incord.ai